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Making a Complaint
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Your right to make a complaint
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If you are dissatisfied with a particular decision, service or action
of the Seychelles Revenue Commission, you have the right to complain. You may also wish
to consider your other options as outlined in the
Taxpayers and Employers Charter.
If you wish to make a complaint, please do not hesitate to
contact us
or to complete the online complaints form.
If you’re not satisfied with our response to your complaint, you also have
the right to make a complaint to the Ombudsman.
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How we deal with complaints
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We are committed to treating complaints seriously, dealing with them
quickly and learning from them.
Complaints serve as important feedback and help us to identify
aspects of our service or operations that can be improved. We deal
positively with complaints and view them as an opportunity to improve our
service or operations.
We carefully analyse complaints to identify and rectify weaknesses in our
policies, systems, work practices, skills and quality controls.
We want you to be confident that you can come to us with any problems or
complaints and have them resolved quickly and fairly. However, if you wish,
you also have a right to go to the Ombudsman.
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The Taxpayers and Employers Charter
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The Taxpayers and Employers Charter provides more information about
the service you can expect from us. It also outlines your rights and obligations
as a taxpayer.
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