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Making a Complaint

Your right to make a complaint

If you are dissatisfied with a particular decision, service or action of the Seychelles Revenue Commission, you have the right to complain. You may also wish to consider your other options as outlined in the Taxpayers and Employers Charter.

If you wish to make a complaint, please do not hesitate to contact us or to complete the online complaints form.

If you’re not satisfied with our response to your complaint, you also have the right to make a complaint to the Ombudsman.


How we deal with complaints

We are committed to treating complaints seriously, dealing with them quickly and learning from them.

Complaints serve as important feedback and help us to identify aspects of our service or operations that can be improved. We deal positively with complaints and view them as an opportunity to improve our service or operations.

We carefully analyse complaints to identify and rectify weaknesses in our policies, systems, work practices, skills and quality controls.

We want you to be confident that you can come to us with any problems or complaints and have them resolved quickly and fairly. However, if you wish, you also have a right to go to the Ombudsman.


The Taxpayers and Employers Charter

The Taxpayers and Employers Charter provides more information about the service you can expect from us. It also outlines your rights and obligations as a taxpayer.


Know more about
Exchange Of Information
Self-Assessment for Business Tax
The Self-Assessment System – Assessing your own tax liabilities
Value Added Tax
The Tax and Customs Agent Board (TACAB)
Lodgment of Partnership Business Tax Return
Read More>>
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