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Service standards - Customs Division

The list below is in accordance to SRC operation procedure.

Acknowledgment of Mail/ Fax other than by Email
SRC staff should acknowledge mail/Fax other than email within 3 working days

Acknowledgment of Correspondence by Email
SRC staff should acknowledge correspondence by email within 1 working day

Reply of Mail/Fax
SRC staff should reply to Mail/fax within 7 working days

Request for VAT Deferred Payment
Within 2 working days

Processing of customs import declarations
Customs should not take more than 2 working days to process import declarations, provided that all information is provided. All goods imported into Seychelles have to pass through Customs procedures and the correct declarations have to be made to Customs. When making a declaration, the person must accept the responsibilities under the law for the accuracy of the given information, authenticity of the documents being provided and the observance of all the obligations necessary under the declared procedures.

Processing of export declarations
Customs should not take more than 2 working days to process the export declarations provided that all information required is provided. All goods exported from Seychelles have to pass through Customs procedures and the correct declarations have to be made to Customs. When making a declaration, the person must accept the responsibilities under the law for the accuracy of the given information, authenticity of the documents being provided and the observance of all the obligations necessary under the declared procedures.

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Processing and approval of bond application
Customs should not take more than 10 working daysto process and approve bond applications provided that all information required is provided.

Appointment for verification
After processing a client's Bill of entry, an appointment for verification should be provided. For:

Container Within 48 hours after processing of the Bill of entry
For Loose cargo Within 24 hours after processing of the Bill of entry
Direct Delivery Within 24 hours after processing of the Bill of entry and request from owner
Bonded entries for motor vehicles Within 24 hours after processing of Bill of entry
Goods consign to Inner Islands Within 24 hours after processing of Bill of entry and request from owner

Container verification
A container verification by Customs should be completed:

Standard for 20 feet Within 3 hours
Standard for 40 feet Within 6 hours

Clearance of courier
Customs should not spend more than 5 hours for clearance of couriers provided that all information required is provided.

Binding Tariff Ruling
Binding tariff ruling must be issued within 10 working days provided that all information required is provided.

Publication of Binding Tariff Ruling
Publication of a Binding Tariff Ruling should be done within 1 working day after it has been issued


Please take a few minutes to give SRC feedback about our services by filling in this short Feedback Form. We are conducting this feedback research in order to measure your level of satisfaction with the quality of our services.

SRC thanks you in advance for your participation in completing the Feedback Form and for using our services and we hope we will be able to constantly improve our services.



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Contact Us
Seychelles Revenue Commission (MAHE)
3rd Floor
Maison Collet
Victoria
Seychelles
Tel No: +248 4294937
Email: advisory.center@src.gov.sc
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